We aim to make every claim go smoothly. If something has not met your expectations, we want to hear about it and put it right.
Email us at mark@pocketprojects.com.au or call +61 423 429 610. Include your name, the project or claim reference, a short description of the issue, and what you would like us to do.
We will acknowledge your complaint within [X business days], look into it properly, and come back to you with a response within [X business days]. If we need longer, we will tell you why and keep you updated.
You can escalate to [a director or nominated contact], and where relevant we will point you to the appropriate external body.
Note for Pocket: this is a starting template, not legal advice. Confirm the response timeframes, the escalation path, the complaints email and phone, and whether any external dispute resolution scheme applies to your engagements before publishing.
Grab your phone from your pocket and give us a call, or send a note and we will come back to you.
Get in touch