Pocket runs the building and engineering side of major commercial claims for the insurers and loss adjusters who cannot afford to get it wrong. Ready, willing and able at short notice, with thirty years on the biggest losses in Australia and New Zealand, and a paper trail you can defend.
We bring a laser-focused approach to getting your client back to business at speed, while controlling cost and adding value at every step. We love managing the numbers, assessing the messy claims and turning them into clear, reliable reports. Leave the paperwork to us, and get on with the things that really matter to you.
Leave the paperwork to us.
Full project management of reinstatement, built for a rapid return to business with verified, defensible costs.
Are we engineers? No, not even close. Can we find you one? At the drop of a hard hat.
Independent consultancy that supports timely, well-evidenced claim assessment. No speciality too obscure.
We watch the weather, just like you do.
Day-one, on-the-ground response after major events. If you need us, we're ready to muck in.
Every engagement below was performed for, or alongside, the appointed loss adjuster, or for the insured on the loss adjuster's recommendation.
Damage spanned structure, electrical, HVAC, lifts and widespread water and mould impact, and it was one of the largest single-asset losses of the event. We ran a full-time site presence for several weeks immediately after.
Clerk of Works · restorationFire destroyed roughly 60% of a hot-dip galvanising plant's roof. Restoration was delivered without disrupting four treatment tanks or the structural kettle holding around 385 tonnes of molten zinc. A high-risk, live industrial environment.
Clerk of Works · contractor claimsA flood-induced pipeline failure at a river crossing caused a gas leak and supply outage to around 20,000 customers across regional NSW. Impacts were managed via emergency LNG supply and a temporary pipeline.
Contractor claim assessmentRecord single-day rainfall and flash flooding inundated an international hotel's ground and lower floors. Full-time site presence for several weeks post-event with cost, plant, equipment and materials verification.
Clerk of Works · scope & pricingA cooling-water escape from a refrigeration unit impacted the laboratory below, housing four sensitive low-temperature research setups. Engaged by the loss adjuster to coordinate damage assessment and maintain the equipment damage schedule.
Equipment schedule · claim docsA large-scale fire required complete strip-out and reinstatement, including replacement of fire-affected structural elements. Engaged as project manager: fast-tracked DA and construction certificate, competitive tender, and site oversight to completion.
Project ManagerFloodwater drove groundwater up to six metres deep through three bank branches, requiring a full strip-out, dry-down and reinstatement at each site. As project manager to the loss adjuster, we validated the stage one (strip and dry-down) and stage two (reinstate as-was) scopes, then ran delivery oversight with monthly progress, variation, programme and budget reporting across all three branches.
Project Manager to LAA research laboratory fire distributed char and soot throughout the lab, requiring assessment across building fabric, services and electronic equipment. Clerk of Works for off-site equipment restoration and on-site fabric and services restoration.
Clerk of WorksThirty years across construction and commercial insurance means there are very few asset types or claim scenarios we have not already managed.
Universities and a leading private school, AU and NZ
Galvanising, cement and tyre operations
Gas transmission pipeline
Shopping centres and bank branch networks
International hotels and serviced apartments
Offices, showrooms and display buildings
2022 East Coast Floods, 2023 Auckland floods
No speciality too obscure. If you have a problem, we can solve it.
For thirty years we have worked for, and alongside, the people who manage the claims. Pick up the phone and we will get a solution in progress, so risk is managed and your attention can stay on the rest of the claim, right across Australia and New Zealand.
We know you are busy. Send a few details and we will come back to you to chat about how we can help progress and finalise your next claim.
